Warranty

If you're having an issue with one of our products, please fill in the form below to let us know.

Warranty

Many of our products have warranties which all commence from the date of purchase.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage.  You are also entitled to have the goods repaired if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

 

What is covered:

This warranty covers any defects in materials or workmanship, with the exceptions of the reasons stated below. Unless the warranty for your product states otherwise, the warranty covers the product for normal domestic use.

 

What is not covered:

This warranty does not cover wear and tear to working parts, misuse or abuse. It does not cover discolourations due to exposure to sunlight or cleaning chemicals. For most of our products, it will not cover replaceable rubber or silicone parts which should be replaced as standard maintenance.

 

Claim procedure:

If you believe you have a legitimate claim, please contact FIX-A-TAP Australia Pty Ltd via this page, and complete the warranty claim form below. Alternatively you can contact our office on 02 9476 7400.

Any written correspondence should be sent to:

FIX-A-TAP Australia Pty Ltd

PO Box 200

Wahroonga NSW 2076

Please keep your receipt for proof of purchase.

For detailed information on your individual warranty, please consult the warranty page or packaging which came with your product, or the individual product page. If you do not have this information, it can be requested via our Contact Us page, or by phoning Customer Service on 02 9476 7400.

 

 

 

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