Our Vision and Values

Learn about our company and our values.

Home About Vision & Values
About us Our Values

FIX-A-TAP® AUSTRALIA is a proud family company and we endorse the following company values:

strong corporate governance

Honesty, integrity and accountability through strong Corporate Governance compliance

quality products

To promote products of the highest quality to exceed customer expectations

product innovation

To constantly strive to develop innovative products

strong relationships

To grow strong long-lasting relationships with our staff, customers & suppliers

customer service

To recognise our customers’needs in the quest to provide exceptional service


To risk going beyond our comfort zone to achieve outstanding results


To develop water & packaging saving initiatives to help protect the environment


To strive to uphold the strongest OH&S procedures to ensure that nobody gets hurt in our workplace

The Ultimate Plumbing Solution

Industry Knowledge

FIX-A-TAP® Australia is a proud Australian-owned family company, originally founded as Blackwell Trading Company in Sydney Australia by Ken Robertson in 1972, commencing business as a small wholesale supplier of plumbing and general hardware products.

Today, over 50 years later, FIX-A-TAP® Australia is recognised as Australia’s premier supplier of plumbing spares, with nearly 1000 individual product lines, a staff of nearly 50 people and a dynamic National Distribution Network.

Quality Assurance

We invest a considerable amount of resources towards maintaining benchmark Quality Assurance Practices’, with the desire to reward our customers with superior quality products and services. Our quality commitment extends to complying with QAS Watermark Accreditation, Australian Gas Association Regulations and ISO 9001 Accreditation.

Our New Warehouse

We now have a purpose built, 3000m2 warehouse facility in Mount Kuring-Gai, where our team of nearly 50 staff members work to provide the best customer service to our retailers and our end customers.

About us Company Profile
FIX-A-TAP® Australia markets its product ranges within Australia, New Zealand to all leading hardware and plumbing outlets, such as the following groups:
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Browse our HOW TO FIX resource, searching for the guides to fix a tap, fix a toilet, fix a shower, Q&As and more.

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Tap valves, washers, cartridges, tap fittings & more.

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