Our History

FIX-A-TAP has been an Australian-owned family business for more than 50 years. Find out more below.

Our founder, Ken Robertson

Born in 1935, Ken Robertson’s journey began in his family’s garden business. But, it was his time as a Store Manager at Woolworths that sparked an idea. Realising a strong demand for quality hardware and plumbing products, Ken decided to act. In 1972, he established what we know today as FIX-A-TAP® Australia.

Over the years, FIX-A-TAP® Australia has transformed from a modest garden shed operation to a significant player in the plumbing supplies market. At the heart of FIX-A-TAP® Australia are Ken’s sons, Andrew and Ian Robertson, with over 30 years of experience within the company. Andrew, as CEO & Chairman, and Ian, as the Chief Operating Officer, lead our dedicated team. They maintain the same principles on which Ken founded the company, ensuring our commitment to quality and service remains stronger than ever.

Our History

1972 – Blackwell Trading Company was founded. Operated from shed on the Robertson family property.

1979 – Len Bonucelli became the first employee to join the company.

1981 – Ken Robertson founded the HIC International Company.

1982 – Moved to bigger premises in Salisbury Rd, Asquith, to support growth. Acquisition of Parkware Trading Pty Ltd.

1985 – HIC International was nominated for the National Small Business Award by the National Australia Bank.

1989 – The iconic brands of FIX-A-TAP, FIX-A-LOO & BOSTON were born. Further expansion saw HIC International move to Leighton Place in Hornsby.

1992 – The next generation of Robertson’s joined Hardware International as Ken’s sons Andrew and Ian joined the company.

1996 – FIX-A-TAP was awarded the BBC/Hardware House National Plumbing & Bathroom Product Supplier of the Year.

1997 – HIC International achieved Quality Assurance Services (QAS) Watermark Accreditation, AGA & ISO 9002 Certification.

2001 – FIX-A-TAP New Zealand was formed.

2004 – Soft Turn® tap valve released in Australia.

2005 – The Lindoni brand was born and entered the Australian market.

2008 – FIX-A-TAP became a signatory to the Australian Packaging Covenant committed to their environmental recycling responsibilities.

2010 – Launch of FIX-A-TAP Tennis Foundation.

2012 – PlumbConnect International is formed to provide global sourcing solutions.

2013 – Lindoni Scald Guard wins the Australian International Gold Design Award.

PlumbConnect International exhibits at the USA National Hardware Show in Las Vegas.

2014 – PlumbConnect wins best new plumbing product in USA for the Boston Burst Alert washing machine hose, at the Distribution America & PRO Group Conference.

2015 – PlumbConnect enters into a distribution agreement with Danco Inc. USA (NCH Corp.).

2016 – FIX-A-TAP relaunches consumer and social-media driven website.

2018 – FIX-A-TAP achieves AS/NZS 9001:2015 certification.

FIX-A-TAP is a finalist for the 2018 APCO Awards in recognition of our ongoing commitment to meeting the goals of the Australian Packaging Covenant.

2019 – FIX-A-TAP wins the 2019 Supplier of the Year Award for the Bathroom & Plumbing Products category at the Queensland Hardware Industry Awards.

2020 – Launch of PlumbConnect Expanded Plumbers Registry.

Launch of the Hygenix brand, featuring touchless cisterns and more hygienic toilet seats.

2022 – Move to new, larger premises in Mount Kuring-Gai.

FIX-A-TAP wins the 2022 Supplier of the Year Award for the Kitchen & Bathroom Products category at the Victorian & Tasmanian Hardware Industry Awards.

2023 – Ken Robertson honoured as a Industry Icon in the National Timber & Hardware Australia Awards.

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