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    • Thread seal tape (also known as PTFE tape, Telflon tape, or plumber's tape) is a multipurpose tape used specifically by plumbers to wind around pipe threads, helping to seal the joint. It can be used to aid the joining of pipes with threaded joints, or to facilitate installation of products such as tapware or showers which attach to the threaded water pipe protruding from the wall. The tape lubricates, allowing for a deeper installation, a better seal, and an easier removal as they prevent the pipes from sticking when disassembling the joint. We have an extensive range of water thread sealing products including standard and high-density pink tape or the trade-quality, high-density blue tape. Our yellow gas tapes are all AGA Approved and can be used with all common gases and liquids. Our range also features a high-density grey thread sealing tape which conveniently seals both water and gas threads. To view our full range, click here
    • An anti-vandal key is designed for operating vandal proof taps. Anti-vandal taps are installed in areas where water access is needed, but these taps are specifically designed to prevent anyone without a key from using them. The key is an essential component as this is the only way to operate the tap to use water or for general maintenance. The key is temporarily placed on top of the anti-vandal tap and acts as a handle enabling the user to turn the tap on and off for water usage. Unfortunately, due to the removable nature of these keys, they can become lost, rendering the tap unusable. Our FIX-A-TAP Anti-Vandal Garden Tap Key suits four different spindle types, allowing convenient access. Click here for more information. We also sell a range of anti-vandal garden taps with keys, click here for more details. 
    • Click here to view our handy garden tap diagram.
    • The Australian Building Codes Board (ABCB) manages and administers the national WaterMark Certification Scheme, which requires some types of plumbing and drainage products to be certified and authorised for use in a plumbing or drainage installation. This mandatory testing ensures that all WaterMarked products are fit for purpose, and held to high Australian health and safety standards. Examples of products that require approval include hot water systems, toilets and sanitary ware, tapware, recycled water systems, and any product that comes into contact with drinking water, including fixtures, valves, pipes and fittings. For these items, registered plumbers are required by law to only use WaterMarked products in their installations, and consumers should also look out for these markings to protect themselves from poor quality or unsafe products. You can tell if a product has been approved for Australian use by looking for the WaterMark logo, and the ABCB database can be used to look up products. Click here to view.
    • According to a 2019 report by Suncorp Insurance, approximately 17% of all new Suncorp insurance claims are related to water damage, so what is causing these statistics and what can you do to protect your home? Recent data released from insurers such as NRMA, IAG, QBE, and Budget Direct, show that flexible braided hoses that have leaked or split are the number one cause of internal flooding. IAG found that 22% of their flood claims were due to this one cause, and NRMA have estimated that the average claim for escape of water in 2016/2017 was $4,818 (excluding excess and GST), but there have been reports of some claims costing tens or hundreds of thousands of dollars. To avoid these claims, it is recommended that all flexible hoses be replaced every 5 years, regardless of visible wear and tear. FIX-A-TAP have a large range of water connectors to suit most purposes. for more details click here. Another cause of flooding is burst washing machine or dishwasher hoses. Whilst these should also be replaced every 5 years, we have a range of products specifically designed to protect your home, such as the Boston Flood Guard hose or the Boston Burst Alert. These hoses have a dual layer for extra protection, so that if the internal hose does spring a leak, the water will be contained within the external hose, preventing your home from flooding. In addition, the Flood Guard will automatically shut off the water supply if an internal leak is detected. for more information click here. It is still recommended that the water supply to a home should be turned off whilst the occupants are on holidays. Other common causes of flood damage could be from blocked drains or gutters. Remember that toilets are only intended to flush waste and toilet paper - flushing any other items could cause a blockage. Place food scraps and waste in the bin, not down the kitchen drain, and ensure that gutters are regularly cleaned to avoid leaf and debris build-up.
    • Water pressure can often be caused by valve problems, deposit build-ups and other blockages. Check with your neighbours to see if their water pressure has been affected, or ask a plumber to check for major blockages that could be lowering pressure in your home.
    • Broken water lines can cause excessively high-water bills, running water sounds and low water pressure. Turn off all of the taps in your home and ensure that no water is being used by your appliances, then go check your mains water meter (usually located on the outside of your home). Take a note of your meter reading, and see if the reading is changing to indicate water flow. For minor leaks, you may need to wait for an hour or two before seeing if the reading has changed. Common locations for obvious leaks include tapware, showers and toilets. Check the water connectors and hoses under your sinks or leading to the toilet, or the hoses connecting the water supply to the dishwasher and washing machine. Other leaks may be more difficult to determine. Look for wet, warped or discoloured areas on your ceilings, floors, walls and woodwork (such as the bottom of cabinets), or areas in your garden that permanently have a wet spot or where the grass is unusually green or well-watered. We recommend you contact a local plumber if you notice any of these signs.
    • In an older house pipes are likely to be the number one feature that is likely to be outdated. Many homes built before the mid-1940s and even until the 1960s used galvanised steel or iron pipes for their water supply. The problem is that over 45-60 years, these pipes can corrode, leaving rust which will reduce the water quality and flow. Some very old homes may still have lead piping which can cause contamination of the water supply, leaving it hazardous for drinking water and common usage. The second issue is root damage, where a large or old tree can cause water problems due to roots growing in the pipes. This can cause frequent blockages or leaks. Other potential issues include roofing or gutter leaks, or problems with the waterproofing around wet areas such as bathrooms and laundries. Many properties are painted prior to selling which can temporarily mask existing leak issues. To view more information click here
    • 1) Look for holes or cuts in the concrete around your home. Most likely, these are areas where examinations have been done in the past. This could be one way to track the repair history of your old house to ensure if a problem was already resolved or could potentially re-occur. 2) Pay attention to your water supply. A slight change in water colour may indicate a foreign substance in your pipe. Supply interruption can also indicate developing problems, or a constantly flowing meter could indicate an undetected leak. Noting these will help detect issues early and can also prevent health hazards to you and your loved ones. 3) Note the age of your water system. Hiring a specialist to predict its life expectancy will help you determine when a repair or replacement is most likely to take place. This can also help prevent unexpected damage and expenses due to a catastrophic failure. 4) Replace all hoses throughout your home every 5 years. This can include braided water connectors, dishwasher hoses and washing machine hoses. The problem is that these connectors and hoses are frequently hidden under sinks, or behind toilets or appliances, so spots of rust or discolouration may go unnoticed until they burst, often with disasterous consequences. 5) Hire reliable companies for repairs or renovations. It takes skill to detect small problems before they become big problems. Find a licensed plumber you can trust so you can be confident that every repair or renovation you spend for will last a long time. You can locate a licensed plumber by using the FIX-A-TAP plumbers registry. Click here to search for a plumber in your local area.
    • If you have any serious problems or blockages, we suggest you contact a licensed plumber who will help identify the issue & provide solutions to fix it. Please be aware that you should also check your local regulations before commencing any DIY work, as it some states it is actually illegal to perform common plumbing tasks such as changing a tap valve. You can find a plumber in your local area by using our plumber's registry. Click here to search for a plumber.
    • Your mains are usually located close to the front boundary of your property.  
    • Unfortunately we don't sell direct to the public however most hardware or plumbing stores can order products in for you if they don't currently have the item in stock. You can use the stockist search on our website to search for local retailers of our products. Click here to search our Stockists. 
    • Our Plumbers Directory caters for a large number of locations throughout Australia. These listings are provided for your convenience and we recommend you do your own checks prior to engaging service providers listed on the site. Click here to find a plumber. 
    • We do have an online plumbers directory. Not only is it free but it's a great way to increase your web presence promote your services to our customers and potentially improve your Google search rankings. Click here to join our Plumbers Directory.

    Washing Machine & Dishwashers


    • With hot water scalding being one of the more common types of injuries among people of all ages, especially children and the elderly, LINDONI® Scald Guard™ has launched an innovative tapware range designed with safety in mind. Awarded the Design Award at the 2013 Australian International Design Awards, the Scald Guard Mixer™ has a unique feature of a mixer tap handle that automatically flicks back from the HOT to the COLD position after use, reducing the risk of scalds and burns. The Scald Guard can also save energy by reducing hot water usage. The LINDONI® Scald Guard™ range are all backed by a 10-year warranty, giving you the confidence of providing Australian families with a safer environment. Click here to find out more about Scald Guard mixer taps 

    • A mixer tap is a one piece tapware that uses one handle to control the flow of hot and cold water simultaneously usually found in the kitchen and bathroom in more modern homes. It is commonly used in place of the older style taps which had separate handles for both hot and cold taps.  
    • Each mixer tap is different however here are some ideas on the most popular style. Before you do anything please insert the plug into your basin / sink just in case you drop anything. Turn off your water supply to the house and have a dry rag handy. Behind the Hot and Cold Indicator is a grub screw loosen a little and the handle should lift off. Then you remove the bell housing which will reveal a brass locking nut. Remove this nut and then your old mixer cartridge. Clean the inside ensure that the old cartridge matches your new one and then install your new mixer cartridge and reassemble your tapware. Turn on your water supply and be sure to inspect for leaks. To view our full range of mixer cartridges click here. We feature photos showing the top and bottom of each of our cartridges to help you determine which valve you should purchase to match your current cartridge. You can also view our handy How To Fix A Tap page which will show you how to replace a mixer cartridge.  


    Sinks & Basins


    • For most modern toilets there are two main components: an inlet valve and an outlet (or flush) valve. You can easily open the lid to your cistern (ie the outer casing) to see how they work in practice. When you push the flush button the outlet valve lifts up a rubber seal at the bottom (called a seating washer). This causes water to run out from the cistern into the bowl of your toilet pan to 'flush' the waste down into the sewers. When the water level drops it lowers a float on the inlet valve. The inlet valve will then open to bring new water into the tank until the level of the water raises the float enough to shut off the valve.  
    • A clogged toilet is probably one of the most common toilet problems you'll encounter but in most cases there is no reason to call a plumber. A specialised toilet plunger with an internal cup or flange will handle most clogs. Try the BOSTON EZY Plunger designed for clearing blocked sinks basins toilets and floor wastes. Stubborn clogs may require a special drain snake tool called a closet auger or toilet auger. You can also view the BOSTON Drain Auger on our website by clicking here
    • We recommend the Lindoni Deluxe Toilet Seat which features a one push quick release button designed for easy cleaning and an antibacterial surface for maximum hygiene.   
    • There are many features and benefits to look for when choosing your new toilet seat such as: fit, soft closing, quick release for easy cleaning, bidets for added hygiene, raised seats for extra support, anti-vandal seats for commercial use, family seats for toddler training, blind fixing for close coupled pans. Click here to view our range and see what toilet seat suits your needs. 
    • If your toilet seat is cracked discoloured ill-fittings or broken it is time for a new toilet seat. Click here to view our range and see which toilet seat suits your needs
    • If you have a D Shaped or Oval Shaped pan there are three easy steps to measuring for a new toilet seat. 1: Take off your existing toilet seat. Measure the space between the holes (closest to your cistern) measure from the centre of the left hole to the centre of the right hole. 2: Measure the width of the pan (from the widest part in the middle of the pan). 3: Measure the length from the centre of one of the holes closest to your cistern all the way to the very edge or front of your pan.  
    • Depending on your brand of toilet you can do this many ways. You can reduce the amount of water you let in via your inlet valve by decreasing the height of the float. If you have an old outlet valve you can replace it with a new valve which contains a full flush and a half flush. Finally with many outlet valves you can adjust the amount of water which is let out. Please contact the manufacturer to see if your valve can be adjusted.  

    • Depending on your model you can adjust the height of the inlet valve to reduce or increase the amount of water in your cistern. Many new outlet valves also allow a level of control to the flow rate. It is best that you refer to your installation manual.  
    • We recommend you view our video tutorial on How to fix a leaking toilet. Please be aware that in Western Australia all plumbing work must be completed by a licensed plumber.

    Baths & Showers

    Drains & Cleaning

    • The best drain cleaner depends on what type of cleaning you are wanting. If you have a blocked drain that won't clear, then you're probably looking for a caustic drain cleaner. The Drain Away Heavy Duty Drain Cleaner is specifically designed to easily remove blockages from your kitchen, laundry and vanity wastes. Fast acting and made in Australia, it is ideal for breaking down the hair, soap scum and food stuffs that can cause blocked drains. Available in 1 litre bottles for simple jobs, and 5 litre bottles for larger jobs or work places. Our range consists of Drain Away - a powerful caustic drain cleaner, and Drain Refresh - an environmentally friendly eco-enzyme drain cleaner aimed at preventative maintenance and controlling bad odours. Plungers and drain augers are also available. Click here for more details 
    • Visit our how to fix blocked drains guide which will show you step by step instructions how to unblock a toilet or sink. Click here
    • Drain Refresh is an environmentally friendly drain cleaner that is designed for use in drains to unclog blockages, breaking down food stuff while leaving behind a fresh eucalyptus scent. Perfect for controlling bad odours, and suitable for septic tanks, this Australian made product is available in either a 1L bottle or a 5L bottle ideal for large homes or trade. A combo kit which includes a drain auger is also available. To view this product, click here 
    • We recommend our Boston Eco Enzyme Drain Cleaner which is used to clean drains and control odours leaving behind a eucalyptus scent. This product is available in a 1L bottle or a 5L bottle ideal for businesses or large homes.  


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