Ask US!

Browse or search below for our previously answered questions. If your question has not been asked, please fill in the form below and we will do our best to help you out.

And if you need help from a specialist, check out our Find A Plumber page where you can search trade listings to find a local plumber.

    GeneralClick down arrow to expand questions and answers

    • Thread seal tape (also known as PTFE tape, Telflon tape, or plumber's tape) is a multipurpose tape used specifically by plumbers to wind around pipe threads, helping to seal the joint. It can be used to aid the joining of pipes with threaded joints, or to facilitate installation of products such as tapware or showers which attach to the threaded water pipe protruding from the wall. The tape lubricates, allowing for a deeper installation, a better seal, and an easier removal as they prevent the pipes from sticking when disassembling the joint. We have an extensive range of water thread sealing products including standard and high-density pink tape or the trade-quality, high-density blue tape. Our yellow gas tapes are all AGA Approved and can be used with all common gases and liquids. Our range also features a high-density grey thread sealing tape which conveniently seals both water and gas threads. To view our full range, click here
    • An anti-vandal key is designed for operating vandal proof taps. Anti-vandal taps are installed in areas where water access is needed, but these taps are specifically designed to prevent anyone without a key from using them. The key is an essential component as this is the only way to operate the tap to use water or for general maintenance. The key is temporarily placed on top of the anti-vandal tap and acts as a handle enabling the user to turn the tap on and off for water usage. Unfortunately, due to the removable nature of these keys, they can become lost, rendering the tap unusable. Our FIX-A-TAP Anti-Vandal Garden Tap Key suits four different spindle types, allowing convenient access. Click here for more information. We also sell a range of anti-vandal garden taps with keys, click here for more details. 
    • Click here to view our handy garden tap diagram.
    • The Australian Building Codes Board (ABCB) manages and administers the national WaterMark Certification Scheme, which requires some types of plumbing and drainage products to be certified and authorised for use in a plumbing or drainage installation. This mandatory testing ensures that all WaterMarked products are fit for purpose, and held to high Australian health and safety standards. Examples of products that require approval include hot water systems, toilets and sanitary ware, tapware, recycled water systems, and any product that comes into contact with drinking water, including fixtures, valves, pipes and fittings. For these items, registered plumbers are required by law to only use WaterMarked products in their installations, and consumers should also look out for these markings to protect themselves from poor quality or unsafe products. You can tell if a product has been approved for Australian use by looking for the WaterMark logo, and the ABCB database can be used to look up products. Click here to view.
    • According to a 2019 report by Suncorp Insurance, approximately 17% of all new Suncorp insurance claims are related to water damage, so what is causing these statistics and what can you do to protect your home? Recent data released from insurers such as NRMA, IAG, QBE, and Budget Direct, show that flexible braided hoses that have leaked or split are the number one cause of internal flooding. IAG found that 22% of their flood claims were due to this one cause, and NRMA have estimated that the average claim for escape of water in 2016/2017 was $4,818 (excluding excess and GST), but there have been reports of some claims costing tens or hundreds of thousands of dollars. To avoid these claims, it is recommended that all flexible hoses be replaced every 5 years, regardless of visible wear and tear. FIX-A-TAP have a large range of water connectors to suit most purposes. for more details click here. Another cause of flooding is burst washing machine or dishwasher hoses. Whilst these should also be replaced every 5 years, we have a range of products specifically designed to protect your home, such as the Boston Flood Guard hose or the Boston Burst Alert. These hoses have a dual layer for extra protection, so that if the internal hose does spring a leak, the water will be contained within the external hose, preventing your home from flooding. In addition, the Flood Guard will automatically shut off the water supply if an internal leak is detected. for more information click here. It is still recommended that the water supply to a home should be turned off whilst the occupants are on holidays. Other common causes of flood damage could be from blocked drains or gutters. Remember that toilets are only intended to flush waste and toilet paper - flushing any other items could cause a blockage. Place food scraps and waste in the bin, not down the kitchen drain, and ensure that gutters are regularly cleaned to avoid leaf and debris build-up.
    • Water pressure can often be caused by valve problems, deposit build-ups and other blockages. Check with your neighbours to see if their water pressure has been affected, or ask a plumber to check for major blockages that could be lowering pressure in your home.
    • Broken water lines can cause excessively high-water bills, running water sounds and low water pressure. Turn off all of the taps in your home and ensure that no water is being used by your appliances, then go check your mains water meter (usually located on the outside of your home). Take a note of your meter reading, and see if the reading is changing to indicate water flow. For minor leaks, you may need to wait for an hour or two before seeing if the reading has changed. Common locations for obvious leaks include tapware, showers and toilets. Check the water connectors and hoses under your sinks or leading to the toilet, or the hoses connecting the water supply to the dishwasher and washing machine. Other leaks may be more difficult to determine. Look for wet, warped or discoloured areas on your ceilings, floors, walls and woodwork (such as the bottom of cabinets), or areas in your garden that permanently have a wet spot or where the grass is unusually green or well-watered. We recommend you contact a local plumber if you notice any of these signs.
    • In an older house pipes are likely to be the number one feature that is likely to be outdated. Many homes built before the mid-1940s and even until the 1960s used galvanised steel or iron pipes for their water supply. The problem is that over 45-60 years, these pipes can corrode, leaving rust which will reduce the water quality and flow. Some very old homes may still have lead piping which can cause contamination of the water supply, leaving it hazardous for drinking water and common usage. The second issue is root damage, where a large or old tree can cause water problems due to roots growing in the pipes. This can cause frequent blockages or leaks. Other potential issues include roofing or gutter leaks, or problems with the waterproofing around wet areas such as bathrooms and laundries. Many properties are painted prior to selling which can temporarily mask existing leak issues. To view more information click here
    • 1) Look for holes or cuts in the concrete around your home. Most likely, these are areas where examinations have been done in the past. This could be one way to track the repair history of your old house to ensure if a problem was already resolved or could potentially re-occur. 2) Pay attention to your water supply. A slight change in water colour may indicate a foreign substance in your pipe. Supply interruption can also indicate developing problems, or a constantly flowing meter could indicate an undetected leak. Noting these will help detect issues early and can also prevent health hazards to you and your loved ones. 3) Note the age of your water system. Hiring a specialist to predict its life expectancy will help you determine when a repair or replacement is most likely to take place. This can also help prevent unexpected damage and expenses due to a catastrophic failure. 4) Replace all hoses throughout your home every 5 years. This can include braided water connectors, dishwasher hoses and washing machine hoses. The problem is that these connectors and hoses are frequently hidden under sinks, or behind toilets or appliances, so spots of rust or discolouration may go unnoticed until they burst, often with disastrous consequences. 5) Hire reliable companies for repairs or renovations. It takes skill to detect small problems before they become big problems. Find a licensed plumber you can trust so you can be confident that every repair or renovation you spend for will last a long time. You can locate a licensed plumber by using the FIX-A-TAP plumbers registry. Click here to search for a plumber in your local area.
    • If you have any serious problems or blockages, we suggest you contact a licensed plumber who will help identify the issue & provide solutions to fix it. Please be aware that you should also check your local regulations before commencing any DIY work, as it some states it is actually illegal to perform common plumbing tasks such as changing a tap valve. You can find a plumber in your local area by using our plumber's registry. Click here to search for a plumber.
    • Your mains are usually located close to the front boundary of your property.  
    • Unfortunately we don't sell direct to the public however most hardware or plumbing stores can order products in for you if they don't currently have the item in stock. You can use the stockist search on our website to search for local retailers of our products. Click here to search our Stockists. 
    • Our Plumbers Directory caters for a large number of locations throughout Australia. These listings are provided for your convenience and we recommend you do your own checks prior to engaging service providers listed on the site. Click here to find a plumber. 
    • We do have an online plumbers directory. Not only is it free but it's a great way to increase your web presence promote your services to our customers and potentially improve your Google search rankings. Click here to join our Plumbers Directory.

    Washing Machine & Dishwashers


    Sinks & Basins


    • For most modern toilets there are two main components: an inlet valve and an outlet (or flush) valve. You can easily open the lid to your cistern (ie the outer casing) to see how they work in practice. When you push the flush button the outlet valve lifts up a rubber seal at the bottom (called a seating washer). This causes water to run out from the cistern into the bowl of your toilet pan to 'flush' the waste down into the sewers. When the water level drops it lowers a float on the inlet valve. The inlet valve will then open to bring new water into the tank until the level of the water raises the float enough to shut off the valve.  
    • A clogged toilet is probably one of the most common toilet problems you'll encounter but in most cases there is no reason to call a plumber. A specialised toilet plunger with an internal cup or flange will handle most clogs. Try the BOSTON EZY Plunger designed for clearing blocked sinks basins toilets and floor wastes. Stubborn clogs may require a special drain snake tool called a closet auger or toilet auger. You can also view the BOSTON Drain Auger on our website by clicking here
    • We recommend the Lindoni Deluxe Toilet Seat which features a one push quick release button designed for easy cleaning and an antibacterial surface for maximum hygiene.   
    • There are many features and benefits to look for when choosing your new toilet seat such as: fit, soft closing, quick release for easy cleaning, bidets for added hygiene, raised seats for extra support, anti-vandal seats for commercial use, family seats for toddler training, blind fixing for close coupled pans. Click here to view our range and see what toilet seat suits your needs. 
    • If your toilet seat is cracked discoloured ill-fittings or broken it is time for a new toilet seat. Click here to view our range and see which toilet seat suits your needs
    • If you have a D Shaped or Oval Shaped pan there are three easy steps to measuring for a new toilet seat. 1: Take off your existing toilet seat. Measure the space between the holes (closest to your cistern) measure from the centre of the left hole to the centre of the right hole. 2: Measure the width of the pan (from the widest part in the middle of the pan). 3: Measure the length from the centre of one of the holes closest to your cistern all the way to the very edge or front of your pan.  
    • Depending on your brand of toilet you can do this many ways. You can reduce the amount of water you let in via your inlet valve by decreasing the height of the float. If you have an old outlet valve you can replace it with a new valve which contains a full flush and a half flush. Finally with many outlet valves you can adjust the amount of water which is let out. Please contact the manufacturer to see if your valve can be adjusted.  

    • Depending on your model you can adjust the height of the inlet valve to reduce or increase the amount of water in your cistern. Many new outlet valves also allow a level of control to the flow rate. It is best that you refer to your installation manual.  
    • We recommend you view our video tutorial on How to fix a leaking toilet. Please be aware that in Western Australia all plumbing work must be completed by a licensed plumber.
    • Try turning the water tap connecting water to your toilet - reducing or increasing the flow of water may quieten the noise. If the water flow is too high, you may be experiencing noise from water hammer, as the pipes jolt from the sudden influx of water. If the water flow is too low, you may experience a whistling noise as the water tries to pass through a small gap. Another issue could be dirt or grit getting stuck in the inlet valve, which can cause a noise as the valve opens and closes. Try turning off your water supply to the toilet, remove the inlet valve, and clean the headseal washer. If the noise continues (and you have an older inlet valve), it may be that the rubber washer has deteriorated. In this case, you may need to replace your headseal washer, or the inlet valve.
    • If your Caroma Duo-Set toilet is leaking, it could be an issue with the Duo-Flo outlet valve. Replacing the seating washer may help. The part number is 226129, or you can click here
    • We call the valve in this type of old-fashioned toilet an "A Valve". The spindle component is product code 208316, or you can click here to see more information. We also feature the A valve lifter (#208330), or you can purchase a complete A Valve (#208293).
    • The ball float can be purchased separately. Our product code is 218155, or you can click here to see more information:  It is also possible to replace this old style of inlet valve with a new style inlet valve such as the Hush Flush. This modern inlet valve was designed specifically to replace old style inlet valves. Click here to view.
    • When choosing a new outlet valve, the button location is the most important part. Toilets usually work by having rods beneath the buttons, which must press the correct paddles on the outlet valve. If your button is positioned in the middle of the lid, our Endura outlet valve or the Duro outlet valve should be suitable. If the buttons are to the front of the cistern, the Thunderflush should be suitable. Remember to check the height and width of your cistern to ensure that the new valve would fit. It can be helpful to take the old valve into a store to ask for advice, and to check that your new valve will fit correctly. You can view our cistern outlet valves by clicking here

    • It sounds like they are two different problems. The main toilet issues are usually caused by the rubber components, which get worn out over time, especially as they are constantly sitting in water. Your cistern consists of two valves. There is an inlet valve which allows water to enter the tank when the float is in a low position, and which stops the water flow when the float is in the high position. There is also an outlet valve, which allows the water to leave the cistern when the button is flushed. It sounds as though your initial issue could have been a faulty inlet valve, which was not shutting off properly. This would cause the water to constantly enter the tank, exiting via the overflow tube on the outlet valve. If the new inlet valve is running occasionally, it sounds as though you also have an issue with the seating washer on the outlet valve, which may be allowing water to escape. This would cause the inlet valve to refill when the float gets too low. To test this theory, place some toilet paper around the back of the toilet pan (where the water comes through when you flush the toilet). If it starts to get wet, the seating washer of the outlet valve that is not sealing fully. You can purchase new seating washers from most good hardware stores. A new rubber seal is often enough to get an old outlet valve working as new.

    • The type of screws needed will depend on the type of floor the screws are going into. FIX-A-TAP pan screws are designed for fastening cistern pans to either concrete or timber floors. You can view our range by clicking here.
    • A blind fixing kit is designed to easily fit a toilet seat to a concealed blind fixing pan. The FIX-A-TAP Toilet Seat Blind Fixing Kit fits most pans and has snap off tabs for a clean finish. It is inserted into the holes in your pan from above, to provide a tight nut within the hole. This means that you can then attach a seat from above using a bolt to fasten the seat to the hidden nut. To find out more, click here.
    • Some modern toilet pans feature a new D shaped design which can streamline the look of your bathroom, and make cleaning easier. Unfortunately part of this involves hiding the bolts which fix your toilet seat. Firstly remove the seat to see how it is fitted. For some seats, they will have a quick release button on the inside of the lid. Frequently the bolt heads are covered with some kind of panel or metal cover which can be easily removed. There are different types of blind fixing kits which will allow you to add a nut to the holes in your pan. The FIX-A-TAP Toilet Seat Blind Fixing Kit fits most pans and has snap off tabs for a clean finish. For more information, view here. The other type of blind fixing kit features a rubber ball which can be squashed to fit through the hole, and which then expands to hold the nut tight against the seat. To remove this type, use pliers to pull it back through the hole.

    Baths & Showers

    Drains & Cleaning

    • The best drain cleaner depends on what type of cleaning you are wanting. If you have a blocked drain that won't clear, then you're probably looking for a caustic drain cleaner. The Drain Away Heavy Duty Drain Cleaner is specifically designed to easily remove blockages from your kitchen, laundry and vanity wastes. Fast acting and made in Australia, it is ideal for breaking down the hair, soap scum and food stuffs that can cause blocked drains. Available in 1 litre bottles for simple jobs, and 5 litre bottles for larger jobs or work places. Our range consists of Drain Away - a powerful caustic drain cleaner, and Drain Refresh - an environmentally friendly eco-enzyme drain cleaner aimed at preventative maintenance and controlling bad odours. Plungers and drain augers are also available. Click here for more details 
    • Visit our how to fix blocked drains guide which will show you step by step instructions how to unblock a toilet or sink. Click here
    • Drain Refresh is an environmentally friendly drain cleaner that is designed for use in drains to unclog blockages, breaking down food stuff while leaving behind a fresh eucalyptus scent. Perfect for controlling bad odours, and suitable for septic tanks, this Australian made product is available in either a 1L bottle or a 5L bottle ideal for large homes or trade. A combo kit which includes a drain auger is also available. To view this product, click here 
    • We recommend our Boston Eco Enzyme Drain Cleaner which is used to clean drains and control odours leaving behind a eucalyptus scent. This product is available in a 1L bottle or a 5L bottle ideal for businesses or large homes.  


    • Water Saving Discs are small discs that are inserted into the wall pipe leading to your shower, or with hand showers, they can be installed between the hose and the hand piece. These discs restrict the water flow rate, saving water. FIX-A-TAP discs come in flow rates of 6.5 litres per minute (LPM) or 8.5LPM. They are suitable for most shower arms and shower hoses and are also suitable for 13mm (1/2") tap spouts. FIX-A-TAP Water Saving Discs are WELS rated and WaterMark approved to show that they are water efficient and that they comply to Australian standards. To find out the part numbers, click here
    • Water is a precious and expensive resource. FIX-A-TAP is committed to developing water saving initiatives to ensure all households can save water and help the environment as well as saving money. It could be as simple as installing a new water saving disc a new aerator or a new outlet valve. See our water saving tips by clicking here
    • While showers and baths use large amounts of water. The toilet typically uses the most water in the home. This is because it is the most frequently used. To keep your water bill low. Always ensure that all toilets are working properly by checking for water leaks.  
    • You can use our Drip Calculator to work out how much water is wasted on a daily monthly or yearly basis in your household. Click here to use our Drip Calculator.

Best Sellers

Find A Plumber

Need help finding a qualified trade plumber in your local area? Our Plumbers directory caters for a large number of locations throughout Australia so take the hassle out of your next plumbing project, renovation or home repair and enlist the help of a qualified professional.
These listings are provided for your convenience and does not constitute in any way an endorsement, recommendation or approval and users are encourage to do their own due diligence and checks prior to engaging service providers listed on the site.

Join Our Plumber Directory

Are you a licenced and qualified trade plumber? Join our online plumbers directory today! Not only is it FREE, but it’s a great way to increase your web presence, promote your services to our customers, and potentially improve your Google search rankings. Why wait? Simply click on the ‘Add Your Business’ button above, fill in the form with your current details, logo, website and social media links, and once approved, your listing will go live in our directory.

Free To Join Manage Your Profile Find New Customers

© Copyright FIX-A-TAP AUSTRALIA 2020. All Rights Reserved. Privacy Policy & Disclaimer - Sitemap - Web Hosting and Website Design by Jimmyweb