General

    • What is a mixer?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/23

      A mixer tap is a one piece tapware that uses one handle to control the flow of hot and cold water simultaneously, usually found in the kitchen and bathroom in more modern homes.

    • Can I order products not stocked in my local hardware store?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/24

      If you let us know where you live and which of our products you are looking for, we can recommend a local retailer to visit. Otherwise, you can use the stockist search at the bottom of this page to search for a local retailer of our products.

    • Do you have an anti-hammer tap washer to fit a 3/4" external tap?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/27

      Hi John,
       
      We do have one product which is the Dyna Valve 15mm Anti Hammer valve. The product code is 230102.

      Hope that Helps!

    • How do I remove a stuck flange from the shower wall tap that just wont budge?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/30

      It could be that your thread could have a calcium build up.

      You may like to try WD40. If that doesn’t work then use a strap wrench otherwise try multi grips.

      Hope that helps!

    • I have installed the hush flush cistern dual flush to an older Fowler Heritage toilet. Water pours out from around the seal so obviously the hole is too big/washer is too small. The 'handy hint' that a flush pipe cone would give best results seems to suggest that it's needed (should be included?). Would the one recommended #208811 suit this cistern?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/32

      Hi Lorraine,

      Thanks for sending through your question. As your question is a bit complex, if you would like to provide me with a contact number, I can arrange someone to have a chat to your regarding your issue.

    • When I turn our outside tap off the pipes bang loudly under the house.
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/33

      One possible solution is to try an anti-hammer tap valve.

      Depending on which state you are in determines the size of the hammer valve you can use:

      NSW – ¾ inch
      All other states – ½ inch

      If that doesn’t work, it might be best to call a plumber.

      Hope that Helps!

    • Can you please confirm correct part number for Caroma Duo-Set dual flush toilet Outlet Valve Seating Washer. Thanks
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/34

      Thanks for posting your question. Below I have listed the correct part number for you.

      226129 – Quantity of 1 in a carded form
      246127 – Quantity of 25 in a bulk bag

      Hope that helps!

    • Hi, I just retiled my bathroom and the spindles coming out from the walls are now too short to put the old tap handles back on. Is there an attachment i can put on the spindle to stick out from the wall further without taking the whole thing out? Cheers, Tina
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/38

      Hi Tina,

      Thanks for your email.

      There is a product called a "Spindle Extender" which should get you out of trouble. Most good Hardware Stores should carry them. Probably a good idea to take your spindle with you as there a several different sizes.

      Regards,

      Fix A Tap

    • Hi, thanks for your website. I have an old pull chain toilet which I am trying to being back to life. Unfortunately while trying to change the seating washer I have broken the 'spindle' that holds both the seating washer and the piece that the suction washer sucks on to. Do you supply this 'spindle' (not sure what its real name is..)? Are there any other options? Thanks.
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/39

      Hi Simon,

      Thanks for your enquiry. 

      The component you need is Brass ‘A’ Valve Bottoms. The code is 208316.

      Hope that Helps!

    • I am removing an old bathtub and intend installing a new one but with the outlet end reversed. I want to keep the floor waste position the same . Can I lead the waste pipe from the new tub position to the existing floor waste with a PVC pipe. Does this pipe have to have a fall ,if so how ?Do I use your flex connectors? How much height do I need from floor to u/s of tub ?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/40

      Thanks for sending through the following question. Unfortunately your question requires a Licensed Plumber to be contacted.

    • how to fix a leak on the celling
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/45

      Thanks for sending through the following question. Unfortunately your question requires a Licensed Plumber to be contacted.

    • Hi there. I would like to install the BOSTON Washing Machine Expanding Drain Outlet Hose (1.1Mtr - 4Mtr) myself. It only needs to accommodate a 2.5m length. Should I fully expand the hose? Thank you :)
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/48

      Thanks for your question.

      You only need to expand the hose to the length you need it to accommodate to.

      Hope that helps!

    • I have indoor "vandal proof" taps. I finally found the spanner to get the nut down from between spindle and handle, but the handle is still "stuck" on to the spindle. Any ideas to help? Also on one tap the anti vandal nut is stuck.
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/58

      Thanks for posting your question.

      We have the Tap Handle & Nut Puller that helps with Stiff Tap Handles. The code is 232144 http://www.fixatap.com.au/search/232144

      Also, some form of lubricating oil or WD40 may help.

    • I have a leaking shower, I have replaced washers, used a tap reseating tool. I have installed a stop cock between the taps & the shower head but it still leaks! HELP!!!
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/60

      What you have tried is the normal rectification for a leaking shower.

      It is possible that the seats could be completely worn and if you have used a reseating tool and it is still leaking you need to call a plumber as this is the most likely scenario.

    • Hi, my cold tap was dripping and i changed the washer and it stopped, however now there is a leak where water runs down from the pipe under the basin sink where the cold tap is, what could be the cause?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/61

      It could be the fibre body washer is no longer sealing. If that doesn’t work, than you should call a plumber as it is more than likely there is a hairline fracture.

    • Having installed a new valve, how to I adjust the water level in the bowl? I need more water to ensure a full flush.
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/62

      Depending on your model, you can adjust the height of the inlet valve to reduce or increase the amount of water in your cistern. Most inlet valves have a ‘twist and pull’ function. It is best that you refer to your installation manual. Please advise the model you have and we can send out the instructions to you.

    • What is the best way to unscrew a tap flange which is tight and hard to remove (without damaging the flange surface) ?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/64

      There are a couple of things you may wish to try:

      • Try WD40 inside the thread however it may not have a whole of impact as it might not get in far enough
      • Try placing a cloth around the flange and try and undo it with a multi-purpose wrench.
      • A multi-purpose strap wrench – Product Code: 232113

      Hope that helps!

    • Could you please post a drawing showing the common assembly of a standard wall tap (ie shower taps). My house is 20 years old and we bought new taps and the assembly of the taps is quite different to the originals.
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/65

      Thanks for your question.

      The standard wall tap drawing can be view on the following page:  http://www.fixatap.com.au/how-to-fix/a-tap/dis-assemble-re-assemble-a-tap

      Hope that Helps!

    • My washing machine has developed water hammer, please advise how I can fix this problem
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/66

      Hi Ron

      Thanks for your question. The first step would be to try anti-hammer tap valves – code 222220. The second would be to install an anti-hammer device such as the Hammer relief Valve – code 229748. If both of these fail the last would be to contact a plumber.

      Hope that helps!

    • I am replacing a filter washer between the hose from my dishwasher and the tap. which way round does the washer go? In other words does the mesh bit point towards the dishwasher end or the tap end?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/70

      Thanks for your question. The filter washer is best placed facing up so the mesh is facing the tap end.

      Hope that helps!

    • Could you advise me of the outlet washer to suit a "Classic" dual flush cistern that is about eight years old please?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/71

      Hi John,

      Thanks for posting your question on the FIX-A-TAP website.

      It is difficult to say which outlet washer would suit without physically seeing it . You are best to take the old one to a plumbing store and they will be able to provide you with an appropriate replacement.

      Hope that helps!

    • Which outlet valve do I need for a Caroma cistern. Hole in top is 100mm by 30mm and is dual flush
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/75

      Valve Toilet Boss TB5000. Code is 240149. Link http://www.fixatap.com.au/search/240149

      Hope that helps!

    • I cant manage to get the tap handle off the spindle. I have sprayed with wd40, let it sit, but its stuck fast and im worried if I put too much preasure I will bend or break a pipe
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/77

      As you have already tried lubrication, you could try the tap handle and nut puller. This will also protect against your concern of bending or breaking a pipe.

      Code: 232144 http://www.fixatap.com.au/search/232144

      Hope that helps!

    • Successfully installed your fix a loo inlet and outlet valves, but are getting water on the seat when flushing, how do I decrease the pressure of the flush?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/78

      You can do that by reducing the amount of water you let in. Decrease the height of the inlet valve until the desired outcome is achieved.

      Hope that Helps!

    • I have Dual flush Caroma Cistern. Hole in top is 17Cm by 4.5Cm. Which Cistern outlet valve do I need? Thanks.
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/92

      Thanks for your question.

      If your button is positioned in the middle of the lid, theoretically any of our TB series would suit… http://www.fixatap.com.au/product/dual-flush-

      However we do recommend you take it into store and compare so you are sure you get the right outlet valve.

      Hope that helps!

    • Both the 1/2 and full flush cease immediately the button is released. ie press & release produces only a brief flush in my Caroma Slimline
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/94

      The symptoms indicate that the outlet seal is warn and needs changing.

    • I have just installed a Fix-a-loo Hush Flush Cistern Inlet Valve however when the cistern is filling it is very noisy. Thoughts as to what might be the cause appreciated !
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/97

      Check to see if your isolation tap is turned on as much as possible - that may quieten it. Otherwise if you live in a hilly area, the water pressure sometimes is greater than in an non hilly area which may contribute to the noise.

    • Have had new tiles installed and they are thinner than old ones the old taps so not have enough thread left in the flanges to screw far enough onto the tile surface. Help
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/98

      The closest option might be to get a Trouble Domes. The height is approximately 17mm http://www.fixatap.com.au/product/cover-plates/235442.

      Hope that helps.

    • I recently installed a fix a tap 40mm mixer cartridge, it works fine but is very noisy on the hot setting, ok on cold. Any ideas please. Doug
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/130

      It could be some air left in the hot water pipes that was not aired out when the mains was turned off. You need to turn your mains off and make sure you air both your hot and cold water and see how that goes.

    • I purchased your product sink cover plate deluxe 235565. Should it be installed with the large rubber washer above or below the sink?
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/132

      Hi James,

      You should place the washer above the sink to create the seal.

      Hope that helps!

    • Can you tell me how to seal the waste drain in my porcelain vanity basin. It isn't leaking onto the floor, rather it won't hold water so I assume that it's leaking around the waste flange.
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/141

      It sounds like the waste washer needs to be replaced. Please find below the link for the kit which contains the washer.

      http://www.fixatap.com.au/search/203717

      Hope that helps!

    • We have just replaced old inlet valve system with the fix-a-loo...it has stopped the contant running...HOWEVER the Fix-A-Loo is now randomnly doing small flushes on it's own....HELP
      Link: https://fixatap.com.au/how-to-fix/faq/qanda/189 Thank you for contacting Fix-A-Tap. It sounds like they are two different problems. If I understand correctly – the old inlet valve was not shutting off so was constantly running through the overflow of the outlet valve. You’ve replaced the inlet valve and now have a different issue which is that inlet valve fills the cistern and shuts off but engages every once in a while without the toilet having been flushed. This sounds like the seating washer of the outlet valve may be worn. It can easily be tested. Place some tissue paper around the back of the toilet pan (where the water comes through when you flush the toilet). If it starts to get wet, the seating washer of the outlet valve that is not sealing fully. Sometimes the leak is so slight that it is really hard to detect any other way. The result of that tiny leak is that when the water level in the cistern drops below a certain point the inlet valve engages to refill. Hope that makes sense.

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