About Us
Company History
FIX-A-TAP Australia is a proud Australian-owned family company and was originally founded as Blackwell Trading Company in Sydney Australia by Ken Robertson in 1972, commencing business as a small wholesale supplier of plumbing and general hardware products.
Today, over 40 years later, FIX-A-TAP Australia is recognised as Australia’s premier supplier of cistern and tap maintenance items and general pressure hose, with in excess of 1000 individual product lines, a staff of 40 people and a dynamic National Distribution Network.
Click here to read on the history of FIX-A-TAP.
Our Vision
To be Australia's leading supplier of quality maintenance plumbing products, offering our customers the Ultimate Plumbing Solution.
Our values
At FIX-A-TAP, we endorse the following values:
Quality products
Product innovation
Strong relationships
Customer service
Courage
Sustainability
Click here to see how our we strive to achieve these values.
Company Profile
FIX-A-TAP Australia markets its product ranges within Australia, New Zealand and the Pacific Islands to all leading hardware and plumbing outlets, such as the following groups:
Bunnings
Mitre 10 Hardware
Thriftylink Hardware
Home Timber and Hardware
Reece Plumbing Supplies
Tradelink Plumbing Supplies
Plumbing Plus
Plumbers Supplies Cooperative
National Brand Names
Our leading national plumbing brand names include the following:
Cistern valves, cistern washers and components - repair parts for cistern valves, cistern buttons, flush pipes, cistern pan & toilet seat parts.
Tap maintenance product range - repair parts for taps, spouts, sinks, basins, showers, washing machines & dishwashers.
Assorted hose and hose accessories - an extensive assortment of hose maintenance and hose accessories, drain cleaning and household products.
Scald Guard mixer taps, shower kits and sprays, and shower accessories.
Quality Accreditation
We invest a considerable amount of resources towards maintaining benchmark Quality Assurance Practices, with the desire to reward our customers with superior quality product and services. Our quality commitment extends to complying with Quality Assurance Services (QAS) Watermark Accreditation, Australian Gas Association Regulations and ISO 9001 Accreditation.
Environmental Sustainability
We recognise our environmental responsibilities and commit our support to The Australian Packaging Covenant to ensure we conserve resources and facilitate the re-use and recycling of packaging materials.
Please click here to view FIX-A-TAP's Action Plan
In addition, as part of our commitment to the Australian Packaging Covenant, FIX-A-TAP has implemented a Buy Recycled Policy that ensures that FIX-A-TAP will:
Purchase products and materials with recycled content whenever deemed practicable and environmentally beneficial.
Substitute existing products and materials with recycled content whenever deemed practicable and environmentally beneficial.
Require our contractors and suppliers to be accountable for their products and/or materials that are supplied and to encourage the use of recycled materials.
Please click here to view FIX-A-TAP’s Buy Recycled Policy
find out why some of our plastic product packaging is listed as unrecycable.
As part of our commitment to the Australian Packaging Covenant we intentionally switched our main manufacturer from PVC to PET plastic blisters as part of our efforts to be environmentally friendly.
PET plastic is usually considered a recyclable plastic in Australia, however unfortunately according to the advice from Planet Ark, the recycling plants in Australia cannot accept lightweight plastics as they will enter the paper stream at the MRF (Materials Recovery Facility), and will be discharged as a waste. For this reason, our Australasian Recycling Labels are required to list these plastic blisters as non-recyclable.
Some of our larger PET plastic blisters are also classified as not-recyclable, due to non-paper items greater than 200 mm in two dimensions being incorrectly passed through to the paper stream at an Australian MRF.
The Australasian Recycling Label (ARL), is an evidence-based labelling system which takes details such as these into consideration, and provides easy-to-understand recycling information for packaging. It shows what needs to be done with each piece of a package to dispose of it in the correct way. FIX-A-TAP are committed to adding the ARL logos to all packaging as soon as possible.
Visit arl.org.au for more information on recycling labels.
Click here to find out more about which plastics can be recycled in Australia.
TERMS AND CONDITIONS
Please note that we are a wholesaler only, and we do not sell directly to the public. The Terms and Conditions below only relate to retailers who purchase from us.
Click here for a PDF of our latest T&C
ABN
FIX-A-TAP Australia Pty Limited: 44 001 011 534
HIC International Pty Limited: 81 002 507 851
PlumbConnect International Pty Limited: 88 155 307 109
